Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Cups are produced on cold-rated board poly-coated on both faces, with inks and coatings specified for exterior condensation and interior melt saturation and colour proofed for legibility through freezer-case fog; sizes are specified and sampled in scoop terms with ounce equivalents confined to quotation paperwork and never printed on products; lids are verified seated on the customer’s actual cups rather than quoted from nominal size charts, spoons are matched to product firmness, and cup, lid and spoon components ship together as matched kits; gelato, soft-serve and sundae formats are shaped for their respective service methods rather than adapted from beverage cups; take-home pint and quart print is proofed against fogged-case viewing with lids specified to seal against freezer burn and reopen without tearing; programme customers’ ranges are held on file with restocks produced without re-decisions, scaled to season and flagged ahead of seasonal demand; and cone and cone-sleeve work is referred to cone specialists as outside this site’s cup specialism.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.